Programs/Activities: Program fee refund requests must be received seven (7) days prior to the first day of the program, except for illness or family emergencies, in which case, proof must be provided, and the written refund request must be received within seven (7) days following absence. Refund requests cannot be processed for one-time programs, trips, ticket sales, or special events. Program fees are not refunded/ prorated for participants who miss portions of programs. Daily refunds are not available. Refunds for supplies paid directly to a contract instructor will be the responsibility of the instructor. The Department reserves the right to cancel, postpone, or combine programs, or change instructors to best provide service. In the event the Department cancels any program, a full refund will be issued. There may be times when a class may be cancelled due to weather, facility shut down, etc. Every attempt will be made to reschedule a cancelled activity and participants will be notified. However, if the class is unable to be rescheduled, there will be no refund available. Facility Use Reservations: Cancellation of a reservation 90 days or more from the reservation date will result in a refund of the hourly/flat rate fees, usage fees, and the sound/lighting fees that were paid. The deposit will not be returned to the renter. Cancellation of a reservation within 90 days of the reservation date will result in a refund of the deposit only. The hourly/flat rate fees, usage fees, and the sound/lighting fees that have been paid will not be returned to the renter. This includes reservations made within 90 days of the reservation date. Failure to comply with the facility usage permit policies and City ordinances will result in denial of the facility rental and can result in expulsion from the building or grounds without refund of monies paid. Subcontracting will result in immediate revocation of the renter's contract without refund of monies paid. The City reserves the right to cancel a facility reservation due, but not limited to, natural disasters, City programs, facility structural damage, an emergency situation, failure of renter to provide adequate information concerning the rental including proof of insurance, and/or the City entering into a long-term ground lease for the facility. The individual making the facility reservation must be in attendance at the facility for the duration of the rental. This individual name must also match the name of the individual who signs the After Party Check List. Discrepancies may result in the renter's forfeiture of deposit. Refund Requests: Notification of the refund request and/or reservation cancellation must be in writing and submitted to the Parks and Recreation administrative office. Participants falsifying information will be dismissed from the program and/or have their Facility Use Permit cancelled with no refund granted. Any refund granted, except for payments originally made by credit card, will be issued in the form of a check and mailed within 2 weeks of the refund approval date. Any refund for payments originally made by check will not be approved until the original check clears the bank. Any refund for payments originally made by credit card will be credited using the same credit card. Refunds will only be issued in the name of and delivered to the person whose name(s) appear(s) on the original receipt.
